Privacy policy
Last updated October 25, 2026
Who we are
Neutral Zone Hockey Wash is a trading name of 1001788375 Ontario Inc. This policy covers the personal information we collect to run the service.
What we collect
Your name, email, phone number, pickup address and access notes, and the details of your order. Card details are entered into our payment processor's secure form and never reach our servers.
How we use it
To schedule pickups and returns, send order updates, take payment and provide support.
Who we share it with
Service providers that help us run the service, such as our driver-partners, payment processor, email provider and hosting provider, only as needed to deliver your order.
Photos of your gear
We photograph your bag when we receive it and your gear when we unpack it, as proof of what arrived. These proof photos may be checked by an AI service provider to count the items and spot visible damage; only the photo is sent, never your name, address or order details. You can see the photos of your own gear on your tracking page. When our driver-partner leaves your clean bag at the spot you chose, they photograph it there; you see that photo on your tracking page too.
Site analytics
We use PostHog (a service based in the USA) to understand how visitors use this site: pages viewed, clicks, how far people get through booking, site errors, and session recordings with everything you type hidden. Visitors stay anonymous: we never send PostHog your name, email, phone number or address, and we strip order links and codes from what it receives. PostHog does receive your device's internet (IP) address, as every website does, and uses it to estimate your approximate location (city level). If you came to us through one of our ads or arena banners, a cookie on this site remembers which one for 30 days so we know it worked. We do not sell any data.
Where it is stored
Your information is stored with our database provider on servers in the United States.
How long we keep it
We keep order and payment records for six years, the time Canadian tax law asks businesses to keep their records. The photos of your gear are kept with the order.
Your choices
You can ask to see, correct or delete your information, or ask a question about privacy, by emailing [email protected]. We answer within 30 days. We keep what the law requires us to keep, such as tax records.